If you previously paid your bill in one of our offices, NAEC wants you to know the other methods available while the lobbies temporarily are closed to help limit the spread of the coronavirus.
The most convenient payment method is automatic bank draft. Enrolling in this free service ensures the bill is paid on time each month and eliminates the cost of a stamp or time spent in the drive-through lane.
Automatic bank draft would be an electronic transfer from your bank account to NAEC’s each month. You would continue to receive an itemized statement of the bill. On or about the 10th of every month, the amount of the bill would be deducted from your account.
To enroll in automatic bank draft, please call 870-895-3221 or sign up through the Member Account Portal.
Other payment methods include:
In an effort to help our members, NAEC will not disconnect anyone for nonpayment while the governor’s state of emergency declaration is in place.
If you are struggling to pay your bill, a member service representative can provide information on the government’s Low Income Home Energy Assistance Program. Please call 870-895-3221 or email firstname.lastname@example.org. As the suspension is not a bill waiver, we encourage you to pay at least some if able. This will keep you from having such a large balance when disconnection procedures resume.