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NAEC's dispatch center is staffed 24 hours a day. Crews always are ready to respond in the event of an outage. NAEC offers three ways for members to report an electric outage. (To report an issue with your NEXT internet, television or phone service, please call 870-895-3221 and select NEXT, log on to your account on the NEXT website or use the NEXT app.)

Reporting via phone

To report an outage by phone, please call 870-895-3221. The automated system also may be accessed by dialing 844-335-4461. 

Reporting via NAEC Outage Viewer

  • Go to the NAEC Outage Viewer under the "Outage Center" tab.
  • Click the "Report Outage" link.
  • Enter the account holder's name, account number, phone and any comments. 
  • Click "Submit."

Reporting via NAEC Mobile App

  • Log in to the NAEC Mobile App.
  • Select the account experiencing an outage. 
  • Tap the menu icon in the top left corner. 
  • Tap the "Report an Outage" menu option. 
  • Add your phone number and any comments, such as the cause, if known.
  • Tap the "Report an Outage" button at the bottom. 

The app will confirm your outage has been submitted to our dispatch center.   

For information on downloading the free app, please visit the Mobile App webpage