Pay Online
You can pay your bill online through the NAEC Member Account Portal. You must enter your account number or user ID as well as your password to access information on this site. Your account number is printed on your bill. If your account number includes a hyphen, it should be removed. For example, if the account number on your bill is 12345-001, you should enter either 12345 or 12345001 in the account number field. For assistance accessing the portal or making a payment, please call NAEC during regular business hours at one of the following numbers:
Ash Flat: 870-994-2191
Mountain Home: 870-425-2141
Salem: 870-895-3221
Enroll in Automatic Bank Draft
This convenient alternative to paying your electric bill through the mail ensures that your bill is paid on time each month, eliminates the cost of a first-class stamp and is excellent for members who are away from home for an extended period of time. Automatic Bank Draft is an electronic transfer from your bank account to the cooperative’s each month. With your permission, your bank will deduct the amount of your electric bill each month from your checking or savings account, free of charge. Participants will continue to receive an itemized statement of their electric bill each month. Ten days after your bill is mailed the amount of the bill will be deducted from your account and reflected on your bank statement. For more information about free Automatic Bank Draft, call any one of our three offices.
Pay in Person or by Mail
Members can pay their bills by remitting their payment in the enclosed return envelope received in their statements. Additionally, we have three locations open from 8 a.m. to 4:30 p.m. Monday through Friday.
Salem office:
225 South Main Street
Salem, AR 72576
Mountain Home office:
1520 Highway 62/412 East
Mountain Home, AR 72653
Ash Flat office:
824 Arkansas Highway 56
Ash Flat, AR 72513
Levelized Billing
If your use of electricity varies a great deal from month to month or from season to season, your electric bill will also vary a great deal. If this puts a strain on your household budget, or if you would prefer to pay approximately the same every month, you might want to sign up for Levelized Billing.
With Levelized Billing, the amount of your bill will be based on the average amount actually owed during the most recent twelve months, plus one-twelfth of the balance owed or credited. In other words, the amount you pay will be an average of your past twelve month's actual bills.
This means you will not pay the exact same amount every month, but it will be close to the same. Some months the amount you actually owe will be more than the average, some months it will be less. By the end of the year, you will have paid what you actually owe, but some months you will have paid more, and some months you will have paid less.
Contact a service representative for more information about the Levelized Billing Agreement.