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NAEC lobbies are closed until further notice to help limit the spread of COVID-19. Members may conduct business with NAEC at 870-895-3221, the Member Account Portal, drive-throughs and drop-boxes. Learn more here.

LIHEAP can help qualifying members with electric bills July 14th, 2020

LIHEAP can help qualifying members with electric bills

The federal government’s Low Income Home Energy Assistance Program provides help for qualifying members with their energy costs during the summer and winter. 

LIHEAP is administered by community action agencies. In NAEC’s service area, those are Ozark Opportunities and Northcentral Arkansas Development Council. 

Summer assistance became available July 13, and we encourage members needing assistance to call the agency serving their county for more information.

Ozark Opportunities serves residents in Baxter and Marion counties.

  • Baxter County – 870-425-5118
  • Marion County – 870-449-6250

Northcentral Arkansas Development Council serves residents in Fulton, Izard, Sharp and Stone counties. 

  • Fulton County – 870-895-3628
  • Izard County – 870-368-4329
  • Sharp County – 870-994-7353
  • Stone County – 870-269-4381

The amount of help available varies based on a member’s income, number of people in the household and other factors. 

NAEC tries to work with members who are experiencing hardships. As a reminder, the co-op will not disconnect anyone for nonpayment with the governor’s state of emergency declaration in place. 

Members with questions or concerns about their account may reach a member service representative by emailing or calling 870-895-3221 from 8 a.m. to 4:30 p.m. weekdays. 

As the suspension is not a bill waiver, we encourage you to pay at least some if able. This will keep you from having such a large balance when disconnection procedures resume. 

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