The federal government’s Low Income Home Energy Assistance Program provides help for qualifying members with their energy costs during the summer and winter.
LIHEAP is administered by community action agencies. In NAEC’s service area, those are Ozark Opportunities and Northcentral Arkansas Development Council.
Assistance became available Jan. 11, and we encourage members needing assistance to call the agency serving their county for more information.
Ozark Opportunities serves residents in Baxter and Marion counties.
Northcentral Arkansas Development Council serves residents in Fulton, Izard, Sharp and Stone counties.
The amount of help available varies based on a member’s income, number of people in the household and other factors.
NAEC tries to work with members who are experiencing hardships. As a reminder, the co-op will not disconnect anyone for nonpayment with the governor’s state of emergency declaration in place.
Members with questions or concerns about their account may reach a member service representative by emailing firstname.lastname@example.org or calling 870-895-3221 from 8 a.m. to 4:30 p.m. weekdays.
As the suspension is not a bill waiver, we encourage you to pay at least some if able. This will keep you from having such a large balance when disconnection procedures resume.
The Arkansas Public Service Commission’s moratorium on disconnects may be lifted May 3, 2021. Final ruling is expected March 26, 2021. Payment arrangements for past-due balances may be made by calling 870-895-3221.