Billing changes coming to members in September
Beginning in September, North Arkansas Electric Cooperative members will experience a new bill design, a new online portal and app as well as a new due date as the co-op transitions billing software providers.
NAEC decided to move to NISC because the organization has even more stringent security measures protecting members’ data than our current provider. In addition, the move to NISC was inevitable as our current provider recently merged with NISC, and all remaining utilities they serve will migrate to NISC as well.
All current payment methods still will be available. However, credit and debit card information will not transfer. Any saved debit or credit card payment profiles or recurring payment methods set up with a debit or credit card will have to be re-entered in the new system.
NAEC will share more information about these changes, as well as actions members will need to take, in the coming months through multiple channels, including this website, Arkansas Living, The Messenger bill insert, direct mail pieces, lobby signage, NAEC’s Facebook page, email blasts and more.
With the change, members will notice a more streamlined bill design that will include a new account number. In addition, the new bill will feature a graph with the past year’s monthly usage as well as the high and low temperatures for each month. This will help members understand their electricity consumption at a glance.
Members will be able to access their account information through a new website and app called SmartHub beginning Sept. 8. NAEC will provide members step-by-step instructions to access
SmartHub for the first time using their new account number the week of Sept. 8. Once logged in, members will be able to pay their bill, set up account alerts and reminders, sign up for an automated payment method, view detailed usage data and more.
Finally, the payment due date will change from the 14th of the month to the third. NAEC will extend the due date because the electric bills will be mailed later than in the past. This also will change when notices will be mailed to accounts that are subject to disconnection for nonpayment.
Co-op employees are available to answer questions and address any concerns. Visit an NAEC office or call (870) 895-3221 during business hours or email info@naeci.com.